We want every client to be satisfied with the content they receive. This Refund & Cancellation Policy explains how deposits, cancellations, and refunds are handled for projects booked through iLearnerscamp.
Projects require a 50% deposit before work begins. This deposit secures your place in our schedule and covers research, planning, and drafting time. Deposits are non-refundable once work has commenced, except where iLearnerscamp fails to begin or deliver the agreed work.
If you cancel a project before any work has started, your deposit will be refunded in full, less any payment processing fees already incurred.
If you cancel after work has started but before delivery, you will be invoiced for work completed to date on a pro-rata basis, and any remaining deposit balance will be refunded. No refund is issued for the portion of work already completed and delivered in draft form.
If you're not satisfied with delivered content, please request revisions within the two included rounds (see Terms of Service) rather than a refund — this is almost always the fastest way to get content that works for you. We're committed to working with you until the piece meets the agreed brief.
A full or partial refund may be issued where:
Refunds are not issued simply due to a change of mind after content has been delivered as briefed, or for delays caused by the Client's late feedback or missing materials.
Monthly retainer packages may be cancelled with written notice before the next billing cycle begins. Amounts already paid for the current cycle are non-refundable once work for that cycle has started, but no further charges will be made after cancellation is confirmed.
To request a refund or cancellation, email winnie@ilearnerscamp.com with your project details and reason for the request. We aim to respond within 2 business days and resolve refund requests within 7 business days.
Approved refunds are issued to the original payment method (e.g. PayPal). Depending on your payment provider, refunds may take a few additional business days to appear in your account.
Last updated: July 28, 2026. iLearnerscamp reserves the right to update this policy from time to time; material changes will be reflected on this page.